A searchable directory
Search for guests by name, phone or email. The list combines guest profiles and contacts from reservations.
Guests & reviews
Get to know your guests.
Find contacts, preferences and previous visits in your guest directory. Collect feedback after a visit and display selected positive testimonials on your website with guest consent.
- Your own guest directory
- Set your retention period
- Public only with approval
For the next visit
Look up preferences and previous visits.
- Record intolerances for your team.
- Save a regular guest’s favourite table.
- Read feedback after the visit.
Tischify brings contacts, preferences and visit history together in your guest directory. You decide who in the team can view and edit these details.
Key figures per guest
The guest card shows previous visits, no-shows and cancellations. Look up a guest’s history during service when you need it.
The guest profile
Display name, a regular marker, special attention, known intolerances, a favourite table from the table plan, a birthday without the year and an internal note.
Block online booking
After repeated no-shows, your team can block a guest from booking online. Phone reservations remain possible.
Set your retention period
Set how long to retain guest data. After that period, Tischify anonymises old reservations and deletes unused profiles. Statistics are retained.
Feedback by QR code or email
Guests can scan a QR code at the table or receive an automatic invitation after their visit. They leave a star rating and can add a first name and comment.
Everything arrives privately first
Read feedback first in your private inbox. With the guest’s consent, you can publish selected positive reviews as testimonials on your website.
Consent to publication
Guests consent to the processing of their feedback. Permission to publish it is a separate, optional choice. They can withdraw their feedback later.
From visit to feedback
Collect and publish guest testimonials.
The guest books
The reservation creates an entry in the directory, even without a maintained profile.
The visit is recorded
Attendance, no-shows and cancellations are counted on the guest card.
Invitation after the visit
After the visit, the guest receives an invitation in their language. They can also use the QR code at the table.
Review and approve
Review feedback in your inbox and publish selected positive reviews with permission from the guest.
Your guest data
A guest directory for your restaurant.
Contacts and visit history belong to your restaurant’s records. Assign access to the guest directory to the team members who need it.
- Guests book directly with your restaurant.
- The guest list is specific to your restaurant.
- Old reservations are anonymised after your chosen retention period.
Statistics
Understand reservations and visits.
Choose a date range to see how bookings and guest numbers develop. Share a link to the view with authorised team members.
- Bookings, guests, no-show rate, cancellation rate, party size, lead time and walk-ins.
- Breakdowns by service period, booking channel, day of the week and other criteria.
- CSV export for a spreadsheet, your accountant or a comparison; the occupancy calculation is explained in the product.
Common questions
Questions about guests and reviews
Who owns the guest data?
Guest data is associated with your restaurant. You decide which team members can view and edit the guest directory.
How long is guest data stored?
Choose the retention period in the settings. After it ends, old reservations are anonymised and unused profiles deleted. Statistics are retained.
Which reviews can we publish?
You can publish selected positive reviews when the guest has explicitly agreed. All feedback arrives in your private inbox for you to review first.
Can we stop guests from booking online?
Yes. Your team can block online booking after repeated no-shows. The guest can still book by phone.
Your regulars
Explore guest management.
We will show you how to maintain guest profiles, look up visits and manage feedback.